AURA STORE customers can either get their product delivered to their door step using the Island-wide delivery option or select the office pickup option. Delivery time is generally 5 to 7 business days, however times could vary depending on the merchant/supplier and Wasi.lk cannot be held liable for any delays. In the event where unexpected catastrophes erupt we will inform you by email and/or phone call, so that you will be updated on the situation. Further, Wasi.lk cannot be held liable for any delays by the courier companies. Please note the following when accepting your order on delivery/ or collecting your order at the AURA STORE office.
- Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.
- AURA STORE nor the Courier partner will not be liable for goods which are damaged in transit and/or missing content/items if the Proof of Delivery (POD) is signed and the goods are accepted.
- Please be advised that AURA STORE Private Limited or Delivery Partner of AURA STORE is not liable for the services such as carrying products to different floors, unboxing the goods, installing the product in a desired location, etc.
Office Pick Up
AURA STORE will not be held responsible for any loss/damages caused to the order if not collected within 20 days, from the date of “ready for collection” notification/email sent. Paid ‘Office Pickup’ orders which are not collected within 20 days will be cancelled automatically and cancelled items are subject to a cancellation/restocking fee equal to 20% of the sale value.
Note, if an office pick up order is requested for delivery. AURA STORE will charge the full cost of delivery of the respective courier company to the customer and not the delivery charge listed on our website for your respective address. This applies to all locations in Sri Lanka, including the FREE Colombo 1 to 15 delivery locations.
Occasionally packages are returned to us as undeliverable. When the courier service returns an undeliverable package to us, we will contact you via email or telephone.
Why are packages occasionally undeliverable?
Packages are normally only undeliverable when the address is incorrect- please check your shipping address carefully when placing your order. Should this occur, a redelivery fee will apply. We will try our best to contact you and double check all orders before processing the order once payment is completed online.
Refused by Recipient
If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise they may refuse to accept the package believing that it was sent to them in error. In addition it is recommended that you inform AURA STORE as well, so that the delivery agent will know that the recipient is not the person who placed the order. This is necessary for security and fraud reasons. Again, should this occur, a re-delivery fee will apply.